Privacy Policy.
Your family's safety and data security are our highest priority. We are fully committed to protecting your personal information in accordance with the South African Protection of Personal Information Act (POPIA).
Our Privacy Promise
"We do not sell your family data. We do not use your private communications for advertising. Your data exists only to serve your children and your co-parenting journey."
1. Information We Collect
To provide a structured co-parenting platform, we collect the following categories of information:
- Account Information: Names, email addresses, phone numbers, and South African ID numbers (where voluntarily provided for verification).
- Co-Parenting Data: Financial records, receipts, custody schedules, task completion logs, and communication history.
- Child Information: Names, dates of birth, medical details, school activities, and shoe/clothing sizes.
- Supporting Network (The Village): Contact details for grandparents, nannies, or drivers invited to the platform.
2. Purpose of Collection (POPIA)
We process your personal information strictly for the purposes for which it was collected, including:
- Maintaining a verifiable audit trail for co-parenting logistics.
- Generating reports for mediation or legal proceedings.
- Facilitating secure communication between parents.
- Enabling administrative features like smart receipt scanning.
3. Data Sharing & Third Parties
We only share your data with third parties in the following limited circumstances:
- Your Explicit Consent: When you invite a co-parent, professional, or "Village" member.
- Functional Providers: Essential service providers like cloud storage or payment processors (e.g., PayFast or similar SA-approved gateways).
- Legal Requirement: When compelled by a valid South African court order.
4. Data Security
Your data is stored using bank-grade encryption at rest and in transit. Our infrastructure is designed to survive high-conflict situations where data integrity must be absolute.
5. Your Rights
As a data subject under POPIA, you have the right to:
- Access and correct your personal information.
- Request the deletion of your account (subject to certain legal retention requirements where an active co-parenting agreement is in place).
- Object to certain processing activities.
- Lodge a complaint with the South African Information Regulator.
6. Children's Privacy
Given the nature of the app, we process information about minors. We require at least one parent to confirm they have the legal right or parental consent to store this information on the Platform for the child's benefit.
7. Contact the Information Officer
For any privacy-related queries or to exercise your rights under POPIA, please contact our Information Officer at privacy@familyanchor.co.za.
Protecting the integrity of South African families since 2026.